Delivery Information

delivery

South Africa Delivery Options:

Express Courier Delivery: (1-3 days) – R95 (entire order, unlimited items)
Free Delivery: (1 – 3 days) – For orders over R649
Normal Registered Mail: (3 – 6 days collected from your office post office) – R45

Order before 3PM today and receive tomorrow! (excluding weekends and regional areas)

How discreet is Lovecraft’s service?

This is a very common question asked by potential customers. We can assure you that every package is treated with the same high level of confidentiality and discretion – no matter how big or small. Every single package is extremely well-wrapped and there is no indication on the outside of where it comes from or what the contents are. You will only know when you open up your package in your own privacy!

What does a typical Package look like?

package parcel

  • no indication of package contents
  • no indication of package origin
  • discreet and confidential

ORDER CONFIRMATION

After placing your order, sit back and relax. We will take care of the rest. You will usually receive your parcel tracking details within 12 hours of successful order receipt (excluding on the weekend).

  • A tracking number will be provided once we have dispatched your parcel.
  • Courier delivery will take place at your physical address provided.
  • Post office delivery will need to be collected – take with your ID / drivers licence.

We take great care in ensuring discretion. Every parcel we send out is securely packed with no indication of the contents or where the parcel is coming from.

How do I receive my parcel?

Depending on which method of delivery you choose, you will either need to collect the parcel from your post office branch that services the suburb of your provided address or be available at your delivery address for receipt of your courier delivery. We provide a waybill number for each method for your parcel so you can track its progress online. If you select the ‘overnight counter-to-counter’ delivery method, you will need to take a form of ID with to the post office for collection of your parcel. You can usually collect the very next day after dispatch. Once you are at the post office, you will need to provide the teller with either your name and surname or the provided tracking number and they will hand your parcel to you. Door courier is delivered directly to you within 2 days of dispatch at your specified address. You are provided with a waybill number to trace its progress online. Will my parcel be discreet? We pack in strong, padded mailing bags/boxes and it is not possible to tell what contents are inside! There is no indication on the outside or mention of the type of store you have purchased from or what is inside the package.

Returns and Exchanges

In the rare instance that a product arrives faulty / broken:

  • Please notify us as soon as possible.
  • A replacement will be sent without delay

International Delivery Options

Botswana, Namibia, Zimbabwe: currently only delivering within SA borders.