After placing your order, sit back and relax. We will take care of the rest. You will usually receive your parcel tracking details within 12 hours of successful order receipt (excluding on the weekend).
- A tracking number will be provided once we have dispatched your parcel.
- Courier delivery will take place at your physical address provided.
- Post office delivery will need to be collected – take with your ID / drivers licence.
We take great care in ensuring discretion. Every parcel we send out is securely packed with no indication of the contents or where the parcel is coming from.
How do I receive my parcel?
Depending on which method of delivery you choose, you will either need to collect the parcel from your post office branch that services the suburb of your provided address or be available at your delivery address for receipt of your courier delivery. We provide a waybill number for each method for your parcel so you can track its progress online. If you select the ‘overnight counter-to-counter’ delivery method, you will need to take a form of ID with to the post office for collection of your parcel. You can usually collect the very next day after dispatch. Once you are at the post office, you will need to provide the teller with either your name and surname or the provided tracking number and they will hand your parcel to you. Door courier is delivered directly to you within 2 days of dispatch at your specified address. You are provided with a waybill number to trace its progress online. Will my parcel be discreet? We pack in strong, padded mailing bags/boxes and it is not possible to tell what contents are inside! There is no indication on the outside or mention of the type of store you have purchased from or what is inside the package.
Returns and Exchanges
In the rare instance that a product arrives faulty / broken:
- Please notify us immediately.
- A replacement will be sent without delay
*Due to the intimate nature of our products, we cannot accept returns.
International Delivery Options
Botswana, Namibia, Zimbabwe: currently only delivering within SA borders.